POLicies

General Information

We offer instruction for kids (9+), teens, and adults. All sessions are regularly 55 minutes. If you would like a longer session, please Contact Us. 

Cancellation Policy

If you are unable to attend your session, a minimum 12 hour notice must be given. We ask that you please cancel your session if you are sick. Cancellations made less than 12 hours prior (late cancel) and no-shows will forfeit the prepaid session or be charged in full for the single booked session. No exceptions will be granted, as we need to respect our instructor and others who may wish to book a session. Thank you.

Late Policy

Please be punctual to ensure the flow of our scheduled sessions. If you arrive late to your session, the session will still end at the scheduled time. Thank you for your cooperation.

Refund Policy

Refunds are only allowed if a cancellation is made at least 12 hours prior to the session. Refunds will be paid in the form of their initial payment. No refunds will be given to late cancellations made less than 12 hours prior to the session or no-shows. Thank you.

COVID-19 Policy

We are following guidelines set by the state of California to protect against the spread of COVID-19. Due to COVID, we ask that you please cancel your session, IMMEDIATELY, if you are sick, feel under-the-weather, or have been in contact with someone who has tested positive for COVID. If you fall under any of these situations and still feel up to attending your session, please contact us to switch your In Studio session to Online at no extra fee or penalty. In addition, please email us at info@hhpilateswellness.com to inform us of what is going on. Please bring your own water bottles and towels. 

Zero-Tolerance Policy

Happy Hour Pilates and Wellness is a place for all individuals from all walks of life. We ask for all clients to be respectful of themselves, their peers, and their instructors. Any acts or threats of violence or bullying of any kind will not be tolerated. Thank you for helping us in keep Happy Hour Pilates, HAPPY!

Online Policy

If you are attending an Online Session or Online Group Class please log into the link provided 5 minutes prior to the start of your session. You will be prompted to enter the waiting room where the instructor will let you in at the start of your session or group class. 

Duet Session Policy

Clients signing up for duet sessions must provide their own partner. A partner will not be provided by HHPW.

Sock Policy

For hygiene and safety purposes please bring socks to wear for “feet in straps” on the equipment when In Studio.

Cell Phone Policy

Please set your cell phones to the silent mode upon entering the studio or online link. If there is a reason to keep your phone on, please inform the instructor at the beginning of your session or group class.

Payment Policy

All sessions and group classes must be paid for in advance or on the day of your session. All Five Session or Ten Session Packages purchased are good for up to 4 months after date of purchase. No Refunds. No Exceptions.

Proper Attire

Please wear comfortable, form-fitting, easy-to-move-in clothes. Bring socks if you are attending and In Studio Session.